Via Axis

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Reference number: 2620

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products and solutions based on an open platform - delivering high value to its customers.

Axis is now looking for a Swedish and English speaking Technical Services Engineer with great communicational skills who is going to have a focus on customer experience and to handle technical support for the Northern European (NE) region.

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen.

WHAT WILL YOU DO?
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Axis Partners in the Northern European region in both Swedish and English. The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be able to take very good care of the customers, which is one of Axis’ main focuses!

For example, you will:

  • Provide advanced support through Axis’ Web portal and chat system to end users, resellers/partners, and distributors
  • Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
  • At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
  • Assist primarily the sales office in your region, with both after sales and pre-sales support.
  • Build technical knowledge and contribute to developing the support function within the team

At your disposal, you will have senior Technical Services Engineers, a team of Product Specialists and all your other technical services colleagues that are able to provide product specific assistance and general help in the role. The position involves a few travels a year within Europe.

This position suits you who understand the importance of customer care and always strives to beat yesterday by constantly seeking new ways to improve the customer experience. Working as a technical service engineer also requires excellent communication and problem solving skills and we believe that being energetic and self-sufficient is important in order to be successful in this role.

WHO ARE WE LOOKING FOR?
We are looking for someone who has a passion for technology and puts great pride in taking responsibility over his or her own processes in order to provide the customer with great support. Since you as a Technical Services Engineer will be supporting the Northern Europe region, being able to both speak and write Swedish as well as English fluently is a requirement.

Furthermore, you have:

  • An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
  • A good technical foundation to stand on, including Network concepts and Microsoft Windows OS
  • Some experience in technical troubleshooting

As a person, you are a problem solver with a lot of energy. Even though we think you are self-sufficient, you also understand the importance of good cooperation with coworkers as well as customers. We also see that their new team member is structured and able to prioritize and organize their work effectively.

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 45 people. The team solves a ton of problems, but boredom isn’t one of them.

As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.

WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly-valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge? Please apply on or before April 12, 2019. Find out more from our Technical Services Manager Bo Gabrielsson, at phone +46 46 272 1842.

About Axis Communications
Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions.

For more information about Axis, please visit our website www.axis.com .

Application deadline:
12-APR-2019

Country:
Sweden - Lund

Contacts:
Bo Gabrielsson
Telephone: +46 46 272 1842

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